Consulting
BI consulting
Business Intelligence solutions by IPSS are based on charting the current status of BI and Data strategies and expert independent evaluations for selecting a BI platform for a specific company.
With the help of the specification and project models of IPSS Business Intelligence solutions, we offer business-based models and solutions in support of operations and corporate strategies.
With respect to application area solutions, we provide e.g. models developed by ICMI Ltd, our partner, for the advanced analysis of customer leadership and its practical implementation throughout an organization.
CRM specification
A well-executed CRM specification is the key to a successful CRM system project. The aim of the specification is to clarify the customer’s business goals as the basis for collecting customer data and implementing customer relationship management. Moreover, the specification project includes the specification and documentation of the customer’s CRM processes, operating models and data needs, resulting in the creation of a specification document, which helps the customer prepare invitations to tender for its CRM system and arrange competitive bidding between CRM system providers. The specification document can also be utilized later, at the system introduction stage.
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Siebel consulting
IPSS, a certified Siebel partner of Oracle, offers comprehensive Siebel consulting for the different stages of a system’s lifecycle by utilizing our solid CRM specification, process and project expertise, alongside our Siebel expertise, to facilitate successful cooperation with Siebel customers at various stages of their CRM development.
In Siebel consulting, we participate during the initial stages of system specification projects, in fine-tuning the required business processes and in preparing proof-of-concept type analyses. It is essential that Siebel expertise be included in a project in its early stages so that the CRM processes and system requirements can be modified and dimensioned in time to meet the needs of the enterprise in question.
As regards customers’ existing Siebel systems, we offer support, further development and maintenance services and consulting services for the purpose of enhancing efficiency in system use.
